Questions, problems, or anything else — one address, a real person behind it.
Write to us and we answer within two business days.
contact@studiosharl.comHow do I cancel my subscription?
Subscriptions are managed by Apple, not by us. On your iPhone: Settings → your name → Subscriptions → NORV → Cancel Subscription. Cancelling stops the renewal; you keep access until the end of the period you already paid for.
How does the free trial work?
NORV Annual starts with a 3-day free trial. If you cancel before it ends, you are not charged. Otherwise the annual subscription starts automatically and renews each year until you cancel.
What is the Lifetime option?
A single payment, no subscription and no renewal. It unlocks every feature permanently on your Apple account.
I paid but lost access. Or I changed phone.
Open the paywall screen and tap Restore. Your purchase is tied to your Apple ID, so it follows you to any device signed in with the same account. If Restore does not bring it back, email us with the date of purchase.
Where is my data stored?
On your device. NORV works fully offline — your habits, streaks, contracts and debriefs never leave your phone. We have no account system and no server holding your history. See the privacy policy for the full detail.
I deleted the app. Did I lose everything?
Yes. Because everything lives on your device and nowhere else, deleting NORV erases your history. Your purchase itself is safe and restorable, but the streak is gone. That is the trade-off of an app that stores nothing about you.
I found a bug. Or I want a feature.
Tell us. Include your iPhone model and iOS version — it saves a round trip.
Studio Sharl
41 route des Séguineries, 17260 Saint Simon de Pellouaille, France
contact@studiosharl.com